This is a translation. The Spanish version prevails.
I. Scope
This page explains how to delete your account in ROBI - Transcripción y resumen, the Android app (com.robi.nubi.app) and web app (robi.com.ar) developed by Nubi Tech, and what happens to your data. The app and the website share the same account: deleting it in one place deletes it in both.
II. How to delete your account in the app
- Open the ROBI app and sign in.
- Go to Profile > Account > Delete account.
- Confirm it is you: enter your current password or sign in again with your Google account.
- Confirm the deletion. Your account is deactivated right away and you are signed out on all your devices.
You can also do it on the web at robi.com.ar, with the same steps from your profile.
III. How to request it by email (without the app)
Write to info@robi.com.ar from the email address you signed up with, with the subject “ROBI account deletion request”. If you write from a different address, we may ask for details to verify that you own the account.
We deactivate the account within five (5) business days after verifying the request and confirm it by email. From then on the same 30-day period described below applies.
IV. What happens next: 30 days, then permanent deletion
- Immediately: the account is deactivated. Nobody can sign in to it, all sessions are revoked, and your content stops being available, including any links you shared.
- For 30 days: if you change your mind, you can recover the account by signing in again with the same email (or the same Google account). Everything is restored as you left it.
- After 30 days: we permanently delete the account and all of its data. After that the account cannot be recovered.
V. Data that is deleted
After 30 days we permanently delete:
- Account data: name, email address, password (hashed), profile picture, preferences, language and Google sign-in link.
- Recordings and transcripts: audio and video files, transcripts, summaries, concept maps and everything generated from them.
- Documents: the files you uploaded (PDF and others), their versions and the extracted text.
- Study content: folders, notes, tasks, calendar events, study plans and sessions, progress, achievements and conversations with the tutor and chat.
- Duelo Robi: your games, generated questions, statistics and scores.
- Technical data linked to the account: sessions, device tokens for notifications, notifications, activity and usage logs, and share links.
If someone else holds a copy of something you shared with them, that copy is theirs and is not deleted. In Duelo games you played with other people, your seat remains as an anonymous player so their game history stays consistent.
VI. Data that is kept, and for how long
- Payments and tips: the amount, date, platform and Google Play order number are kept for ten (10) years to meet accounting and tax obligations. They are stored without your name, email or account identifier.
- Deletion record: we keep a record that an account was deleted, the date and how many items were removed, under an irreversibly hashed identifier (it does not contain your name or email). It lets us show that we fulfilled your request.
- Backups: our encrypted backups may contain your data for up to ninety (90) days after deletion, until they are overwritten. They are never used to restore deleted accounts.
- Server logs: kept for up to ninety (90) days for security, then deleted.
VII. More information
Learn how we handle your data in our Privacy Policy and Terms and Conditions. If you have any questions, write to info@robi.com.ar.